Relentless Observability.
Zero Downtime.

MaSS Watchtower transforms fragmented alerts into actionable intelligence. We provide 24/7 Managed Monitoring using elite tools like LogicMonitor, Dynatrace, and Checkmk to ensure your critical infrastructure never sleeps.

Unified Observability

We leverage a best-in-class multi-vendor architecture. MaSS does not rely on a single tool; we architect a "Single Pane of Glass" integrating infrastructure, APM, and network telemetry.

Hybrid Infrastructure

Full-stack monitoring for On-Prem, Azure, AWS, and GCP. We utilize LogicMonitor for agentless discovery and Checkmk for raw performance data. Our NOC monitors hypervisors (VMware/Hyper-V), storage arrays (NetApp/Dell), and bare-metal servers.

Agentless Discovery SNMP v3 WMI/WinRM IPMI/Redfish

Application (APM)

Code-level visibility with Dynatrace and New Relic. We trace distributed transactions across microservices, Kubernetes clusters, and serverless functions to pinpoint latency bottlenecks and code errors before users are impacted.

Distributed Tracing Real User Monitoring (RUM) Synthetic Trans. Kubernetes

RMM & Auto-Remediation

Leveraging Atera and NinjaOne, we automate patch management, software deployment, and script execution. MaSS engineers configure self-healing workflows (e.g., restarting IIS/Nginx services) to resolve Level 1 incidents instantly.

Patch Mgmt Remote Access PowerShell/Bash Asset Inventory

Network Performance (NPM)

Deep packet inspection and flow analysis using SolarWinds and PRTG. We monitor bandwidth utilization, jitter, and packet loss across WAN/SD-WAN links to ensure VoIP and application quality.

NetFlow/sFlow Bandwidth Analysis Config Backup VPN Monitoring

Log Analytics (SIEM)

Centralized log aggregation using Splunk or Elastic (ELK). We correlate infrastructure events with security logs to detect anomalies, unauthorized access, and compliance violations in real-time.

Syslog Event Correlation Security Audits Retention Policies

Cloud-Native Observability

Specialized monitoring for ephemeral environments using Prometheus and Grafana. We provide visibility into Docker containers, massive Kubernetes clusters, and serverless architectures.

PromQL Service Mesh Pod Health Cost Monitoring
Supported Enterprise Platforms & Tools

The MaSS Advantage

Feature Standard MSP / Tool Vendor MaSS Watchtower
Alerting Philosophy Static Thresholds (High Noise/Alert Fatigue) AIOps / Dynamic Baselines (LogicMonitor/Dynatrace)
Data Granularity 5-10 Minute Polling Intervals 1-Second Precision (InfluxDB/Checkmk)
Tooling Approach Vendor Lock-in (Single Ecosystem) Best-of-Breed Hybrid (Commercial + Open Source)
Response Level Ticket Creation & Email Notification L3 Engineer Remediation & Auto-Healing
Visibility Siloed (Network vs. Server vs. App) Single Pane of Glass (Unified Dashboards)
Onboarding Manual Agent Installation Agentless Auto-Discovery (SNMP/API)

Service Tiers

Flexible engagement models tailored to your operational maturity.

Core Watch

Essential uptime monitoring for stable environments.

  • Status Monitoring Up/Down
  • Polling Interval 5 Minutes
  • Patch Management Automated (OS)
  • Resource Checks CPU, Disk, RAM
  • Reporting Monthly PDF
  • NOC Access 8x5 Business Hours
  • Retention 30 Days

Proactive Ops

Comprehensive health & performance for business-critical IT.

  • Everything in Core +
  • Polling Interval 1 Minute
  • AIOps Noise Reduction Active
  • App Performance (APM) Standard
  • Remediation L1/L2 Engineers
  • NOC Access 24/7/365
  • Retention 1 Year

Enterprise Elite

Deep observability for complex hybrid clouds.

  • Everything in Proactive +
  • Polling Interval 1 Second
  • Synthetic Transactions User Journey
  • Custom Scripting SQL/API Checks
  • Architecture Review Quarterly
  • Dedicated Manager TAM Assigned
  • Log Analytics Included

All tiers support integration with ServiceNow, Jira, Slack, Teams, and PagerDuty.